Order & return

Thank you for your purchase!

We hope you love your Hiarbel hair oil. However, we understand that sometimes things don’t work out as planned. That’s why we offer a hassle-free return policy.

Eligibility for Return:

  • The product must be unopened and in its original condition.
  • The return request must be submitted within [number] days of the purchase date.
  • You must provide proof of purchase (order number or receipt).

Return Process:

  1. Contact Us: To initiate a return, please contact our customer support team at [email protected] or [phone number] within [number] days of receiving your order.
  2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions for returning the product.
  3. Shipping: You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method.
  4. Refund Processing: Once we receive the returned product and verify its condition, we will process your refund to the original payment method within [number] business days.

Non-Refundable Items:

  • Opened or used products are not eligible for refund.
  • Products purchased on sale or with a discount code may have different return policies. Please contact our customer support team for specific information.

Exceptions: In some cases, we may offer a refund or exchange for damaged or defective products. Please contact our customer support team for assistance.

Questions? If you have any questions about our return policy, please contact our customer support team at [email protected] or [phone number].