Refund policy
Our Commitment to Customer Satisfaction
At Hiarbel, we are committed to providing you with the highest quality hair oil. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following refund policy:
Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- The product must be unopened and in its original condition.
- The refund request must be submitted within [number] days of the purchase date.
- You must provide proof of purchase (order number or receipt).
Return Process
- Contact Us: If you wish to return a product, please contact our customer support team at
[email protected]or[phone number]within[number]days of receiving your order. - Return Authorization: Our customer support team will provide you with a return authorization number (RA#) and instructions on how to return the product.
- Shipping: You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method.
- Refund Processing: Once we receive the returned product and verify its condition, we will process your refund to the original payment method within [number] business days.
Non-Refundable Items
- Opened or used products are not eligible for refund.
- Products purchased on sale or with a discount code may have different return policies. Please contact our customer support team for specific information.
Exceptions
In some cases, we may offer a refund or exchange for damaged or defective products. Please contact our customer support team for assistance.
Questions?
If you have any questions about our refund policy, please contact our customer support team at [email protected] or [phone number].